Going beyond what we have to is also our principle when it comes to service.
Our services therefore extend well beyond standard service. Our service experts are happy to be your first point of contact for the following topics:
Quality assurance
Let’s face it: Making quality visible at all levels is almost impossible when it comes to complex technologies. To ensure that we always supply you with the best possible quality, we pay meticulous attention to the quality of the raw materials as early as the goods purchasing stage – for us, “Made in India” starts right here. And we also go our own way when it comes to the goods we deliver: Our claim is no less than to develop the most high-precision dispensing technology. we measure the inside of dispensing systems non-destructively and precisely to the hundredth of a millimeter and therefore evaluate the quality – even of very small systems. Hundreds of images then depict the three-dimensional geometry of your component and, with an eye to quality, reveal all details for a clean production check. Another plus: Each of our systems is tested for functionality in terms of control technology and mechanics – always.
We also use in the following fields of activity:
- Development
- Failure analysis
- Quality assurance of electronic components
After Sales Service
We are not satisfied until you are. And since our technology is known for its long service life, we are at your side from delivery to your company, through installation and commissioning, and throughout the entire product life. This already starts with commissioning and manifests itself in the following details:
Simple support of your colleagues during commissioning
- Competent instruction of your operating personnel
- Efficient recommissioning after storage and reassembly
- Technical support during plant integration or plant modification
Competent support during operation: Once the system is running, we are there for you with our competent support during operation and help with possible faults – quickly and without complications. Our spare parts supply is similar! And the fact that we are also your first point of contact for intelligent maintenance concepts and process optimization also speaks for us and therefore also for you as the manufacturer.
To help you get to know us a little better without personal contact, the Head of the Service Department briefly introduces his team:
Keyword Core Competencies
All service technicians have mechanical or electrical training. Several years of professional experience – also in assembly and disassembly – make our colleagues ideal contacts for your service questions. In addition, each employee has become acquainted with all production departments and is only allowed to install a system completely by himself after almost one year.
For us, service is also always teamwork: Everyone has their role, on site with the customer or in the back office. All in all, this results in top performance, satisfied service staff and a great increase in customer satisfaction.
Keyword Service
With us, everything revolves around a quality-oriented approach. Our 2nd level employees are selected service technicians who answer your support requests quickly and straightforward, thanks to technical expertise. If you require even more specific know-how, technical specialists from various areas (e.g. machine programming) are also available to assist you at 3rd level.
Our excellent support is only possible with motivated, well-trained and flexible employees. As a company, we do a great deal to ensure this motivation: We provide material and financial resources that are needed for service immediately. We also offer company cars, the necessary IT equipment and further training. A healthy work-life balance is more a matter of course than a novelty for us.
Keyword Service Hotline
Keyword Future and Support
Process optimization / process development
Is the handling of fluids also high on the agenda in your company? And do you notice in your daily work that processes could be significantly improved? Then you have come to the right place – regardless of whether you handle fluids manually or rely on partial or full automation. With us, you have found a strong service provider who is dedicated to all your challenges. If you have already established a process, we will analyze it in detail. Either in real time at your site or in our technical center, under laboratory conditions that replicate your process.
Our goal: To guarantee maximum efficiency and safety as well as to maintain and, at best, even increase product quality. If you are also looking for a dispensing solution with contemporary standards that meets your needs both process-wise and economically, we should get to know one another.
Customer & Innovation Center
Our internal technical center proves that we not only have your satisfaction in mind, but also never tire of testing and improving ourselves. This is where our experts work on equipment and processes. Quite successfully
Why do we do all this? Because we are good at it. And because we are always looking for the best and most complete solution to a problem. Our customers acknowledge this: They have trusted us for many years. Maybe soon you will too?
